Frequently Asked Questions
Can't find your answer here? Contact us at info@mybebestory.com and we'll be happy to help.
Orders
How do I place an order?
Simply browse our store, add your favourite items to the cart, and proceed to checkout. You'll receive a confirmation email once your order is placed.
Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us at info@mybebestory.com as soon as possible if you need to make changes. We'll do our best to help, but we cannot guarantee changes once an order is in processing.
I haven't received my order confirmation email — what should I do?
Please check your spam or junk folder. If you still can't find it, contact us and we'll resend it.
Products
What are your planners and memory albums made of?
Our products are made with high-quality materials chosen for their durability and beautiful finish. Specific material details are listed on each product page.
Are your products personalised or custom-made?
Most of our products are ready-made with a thoughtful, minimal design. If you're interested in a custom order, please get in touch with us directly.
Shipping & Delivery
Where do you ship to?
We ship worldwide! Delivery times and costs vary by location. See our Delivery & Payment Information page for details.
How long will my order take to arrive?
Orders are processed within 1–3 business days. Delivery within Slovenia takes 2–4 business days; EU deliveries take 5–10 business days; international orders take 10–20 business days.
Can I track my order?
Yes! Once your order is dispatched, you'll receive a tracking number by email.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for unused items in original packaging. See our full Returns & Refunds Policy for details.
What if my item arrived damaged?
We're so sorry to hear that! Please contact us at info@mybebestory.com with photos of the damage and we'll arrange a replacement or refund.
Payments
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are securely processed.
Is it safe to pay on your website?
Absolutely. Our store uses SSL encryption and all payments are processed through secure, trusted payment providers. We never store your card details.
